Concerns and Complaints
It is in everyone’s interest that concerns, and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaints procedure.
The Trust values its relationship with parents, carers, and our local community. We are happy to receive suggestions and comments outside of this policy, as this can help us to identify areas of success and where we can make improvements.
The difference between a concern and a complaint
| CONCERN | COMPLAINT |
|---|---|
|
An expression of worry or doubt over an issue considered to be important for which reassurances are sought and a resolution is found at school level |
An expression of serious dissatisfaction of previous concerns not resolved at school level and initially raised with the head teacher |
It is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaints procedure.
Our Communication Commitment
We are committed to ensuring that when you contact the school you get a timely response from the right person to help you. Here is how we can do that together.
If you have a safeguarding concern
Please contact the schools safeguarding lead via this email [email protected]
If you are Whistle blowing - you have a concern you would like to report
Please contact the Trust on our Whistle blowing email [email protected] to report a concern.
Head of Year
Y7 – Mrs Oonagh Tooze
Y8 - Mrs Justine Brealey / Mrs Hannah Bvumbura
Y9 - Mr Ashley Hollis
Y10 -Miss Vickie Sincock
Y11 - Mr Mat Kelly
Head of Department
English - Mrs Ellie Cox-Davies
Maths - Mr Lindsay Coren
Science - Mr Johnathen Lundie
Art and Design - Mr Keith Horwood
ICT - Mr Marc Jaremi
Drama - Mr Keith Horwood
Languages - Dr Lucie Emmett
PE, Health and Nutrition - Mr Marcus Pritchard
Geography - Mr Joe Greenhalgh
History - Mr Joe Greenhalgh
Music - Mr Keith Horwood
Life to the Full - Mr Joe Greenhalgh
Submit a Complaint
If you have completed the initial stages and still wish to submit a formal complaint, please refer to the information below about the process. Use this link to submit your complaint.
Complaints policy can be viewed here > Complaints Policy
Please see the below extracts from the policy with relation to timelines
Complaint Process Timeline
There is an expectation that complaints would be resolved at school level and that mediation would take place to build trust in any breakdown in relationships between the complainant and the school. If the complaint escalates through the formal complaint stages set out in the Complaints Policy, the time span would range between 10 school days through to 80 school days.
